By Ed Leftin, Director, Clinical Systems, and Steven Lowe, Director, Monitoring Services, Ora, Inc
Ora, Inc. is a full-service research organization specializing in pre-clinical and clinical ophthalmic drug and device development. Monitoring is one of our largest groups with the greatest number of users, so streamlining processes and reducing costs is critical.
We continue to optimize our business processes and innovate with Vault CTMS by adopting new features as soon as Veeva releases them. We implemented monitoring reviewer comments in our Vault two days after the feature was released in May 2019. Our goal was to streamline the 60-80 monitoring events we have each month. Since going live with the feature, CRAs have added over 3,000 reviewer comments, which prompted us to do a deeper analysis of the comments.