News | August 13, 2019

Veeva Brings Artificial Intelligence To Drug Safety

New Veeva Vault Safety.AI reduces manual data entry for case intake to improve efficiency and scalability in pharmacovigilance

Veeva Systems recently announced Veeva Vault Safety.AI, a new artificial intelligence (AI) application that automates case intake to reduce the time and effort of manual data entry for more efficient case processing. Together with Vault Safety and Vault SafetyDocs, Veeva offers the first integrated suite of cloud applications on a common platform to manage the end-to-end drug safety lifecycle, from case intake and adverse event processing to authoring and submissions.

“There is a significant opportunity to reduce the number of manual processes in drug safety,” said Dr. Lisa Hornick, chief medical officer at Catalyst Clinical Research, a global CRO providing flexible, customized, clinical research solutions to the biopharmaceutical industry. “Using artificial intelligence to automate case intake will speed case processing and allow our pharmacovigilance organization to spend less time on data entry.”

Life sciences companies are collecting an increasing volume of adverse events from an expanding number of sources, including social media, fax, email, literature, and call center notes. Safety.AI reduces manual data entry during case intake by automatically converting text from these sources into the required fields in a drug safety case, including patient information, adverse events, medical history, products, and reporter information. This enables pharmacovigilance organizations to reduce the time to enter and verify a case, as well as better scale operations as case volume increases.

“The high cost and manual effort of case intake processes are no longer sustainable, making it an area that is ripe for innovation,” said Brian Longo, SVP & GM, Veeva Vault Safety. “Veeva Vault Safety.AI automates data entry so medical professionals can focus their efforts on verification and pharmacovigilance organizations can drive greater efficiency in drug safety operations.”

Safety.AI is planned for availability in April 2020. To learn more about artificial intelligence for drug safety, register for the Veeva Safety Forum on September 9, 2019.

The Veeva Vault Safety Suite will include Vault Safety.AI, Vault Safety, and Vault SafetyDocs to manage end-to-end drug safety processes. Vault Safety Suite is part of Veeva Development Cloud, along with Vault Clinical, Vault Quality, and Vault RIM, offering the life sciences industry’s most comprehensive suite of unified cloud applications to speed drug development. For more information, visit

About Veeva Systems
Veeva Systems Inc. is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 750 customers, ranging from the world’s largest pharmaceutical and medical device companies to emerging biotechs. Veeva is headquartered in the San Francisco Bay Area, with offices throughout North America, Europe, Asia, and Latin America. For more information, visit

Source: Veeva Systems, Inc.