Scout Clinical Patient Services

While no two patient journeys are the same, many clinical trial participants will require travel, reimbursement, and payment services at some point. When it comes to travel, getting to a given research site can be challenging and costly, often requiring the combination of easy-to-use technology and a dedicated patient service team. Providing travel assistance, such as arranging transportation or accommodation, can help to alleviate these burdens.

Reimbursement for expenses incurred during participation, such as travel costs or lost wages, ensures fairness and accessibility, while streamlined and efficient payment systems, such as electronic transfers, simplify financial transactions for participants.

These patient services not only enhance patient experience and satisfaction but also contribute to participant retention and overall trial success. Ensuring seamless and supportive logistics for patients improves their willingness to engage in clinical research. In addition to providing or alleviating these hurdles, clinical teams must also ensure that they are maintaining compliance, trial integrity, patient confidentiality, and data privacy.

Unearth the ways that Scout Clinical is creating custom, flexible experiences to fit the needs of patients, sponsors, sites, and CROs by downloading this brochure.