A Day In The Life Of A Clinical Research Site: How Mural Link Eases The Pressure On Site Coordinators

Featuring insight from Emma Eikermann, a former site coordinator and current Product Manager at Mural Health, and Courtney Collins, VP of Customer Success at Mural Health

Clinical research site coordinators are the unsung heroes of trial execution—managing complex protocols, supporting participants, and navigating fragmented systems, all while ensuring study integrity. This article explores their challenges, spotlighting the emotional labor, administrative burden, and unpredictable workflow that define the site coordinator roles. With firsthand insight from Emma Eikermann, a former site coordinator turned Product Manager at Mural Health, and Courtney Collins, VP of Customer Success, we walk through how everyday friction at the site level directly impacts participant retention and trial success.

Examine how Mural Link—Mural Health’s participant management platform—was purpose-built to ease these pressures. From simplifying compensation with flexible, fast payments to reducing redundant data entry and enabling real-time communication, Mural Link is shaped by the realities of those on the ground. The result is a tool that doesn’t just digitize tasks—it empowers coordinators to focus on what matters most: participant trust and care. As turnover rates rise across research sites, this piece underscores the urgency of equipping coordinators with supportive, integrated solutions designed with their lived experience in mind. For sponsors and CROs alike, it’s a call to prioritize the site experience—not just for efficiency, but for better outcomes across the board.