A customer called on us to rescue a study that just wasn’t going well. (It happens a lot.) The challenge was to deliver data the company needed to make a go-/no-go decision at a major internal meeting that couldn’t be rescheduled.
The problems stemmed, in part, from a failure to communicate between a large, somewhat impersonal CRO and a small sponsor that was used to close personal relationships and more or less constant interaction with the team managing its studies.
We picked up the project precisely where the other CRO left off. We couldn’t start over from scratch, so we had to live with their mistakes and somehow make up the time they had lost. It wasn’t what you’d call an ideal situation.