Considerations When Selecting An Interactive Response Technology Provider

By Jocelyn Reynolds

Interactive response technology (IRT) systems are used to automate supply management, randomization, and analytics for clinical trials. They ensure participants receive the correct treatment at the correct time, allow for enhanced drug supply logistics tracking, and empower users to obtain real-time data from participants throughout the study. Accordingly, selecting the right IRT system is critical to trial success.

To create Industry Standard Research’s October 2022 report, IRT Market Dynamics and Service Provider Benchmarking (4th edition), we asked the decision makers at sponsor organizations and CROs to discuss the criteria they consider when selecting an IRT system. While the full report covers specific provider metrics in more detail (which IRT solutions are most frequently used, how they perform in key service areas), it also can be fruitful to learn how others in the outsourcing community are evaluating IRT providers.