Site payments are not easy. They are frustrating, burdensome and a drain of time and resources. A site’s inability to receive payment accurately and quickly is the result of manual, siloed processes across the entire study.
CROs, specifically project managers, are often tasked to manage this process and consequently receive a lot of blame for site payment challenges. Project managers are spending hours on end verifying payments and fielding site inquiries around the status of a payment, causing a great deal of frustration and turnover in this role. Outsourcing the entire site payment process can introduce additional complexities and risks to the process.