By Ryan Womer, Associate Director Study Operations, and Danielle E. Rodgers, Study Operations Manager, IQVIA Technologies
Investigator payments have long been a challenge for both sponsors and sites because the process is complex, fragmented, lacking in transparency and without standardization. Site satisfaction is closely linked to the frequency, accuracy and timeliness of payments. With 66 percent of sites having less than three months of operating cash on hand it is imperative that sponsors and CROs do a better job paying sites to ensure their financial viability. This white paper reviews five common issues that delay site payments and offers recommendations to resolve these issues, improve payment efficiencies, and ultimately site satisfaction.