How CROs Can Simplify Billing

Billing is always a challenge, but for contract research organizations (CROs), it’s another beast entirely. Depending on the organization, CROs must juggle billing for several clients across various phases of pre-clinical and clinical trials – all while remaining compliant with government regulations.

Most CROs rely on QuickBooks and Excel to track expenditure, deliverables and invoicing. Unfortunately, manually entering data into spreadsheets can be messy, time-consuming and prone to error. In addition, legacy software systems make coordination between departments a headache.

While clients expect CRO billing to be quick, efficient and accurate, lengthy billing processes often result in late, inaccurate invoices that fall outside project parameters. Falling short of expectations, especially in such a regulated and fast-paced industry, can lead to unhappy customers and lost opportunities.

Although upgrading your technology around a critical part of your company may seem daunting, embracing a robust, modern industry-specific ERP solution can help you streamline workflows, reduce errors, improve visibility and enhance your customer’s billing experience.