How Merck Enhances Site Collaboration

Adam Kinsey, associate VP & regional head NA for GCTO, Merck & Co., explained Merck’s approach to fostering strong site relationships through specialty roles like institutional lead CRAs and site relationship managers. These roles streamline interactions, reduce site burden, and preserve knowledge even as team members change. He emphasized that all relationships — regardless of size — depend on open, responsive communication from feasibility through closeout.