OpenClinica Recruit: Satisfied And Repeat Customers

By Benji Hochberger

OpenClinica Recruit's success is driven by high customer satisfaction, evidenced by a remarkable Net Promoter Score (NPS) of 71 and a 100% satisfaction rate among clients. Hear from many customers who commend the company's effective recruitment capabilities, outstanding customer service, and adept problem resolution. Clients appreciate the return on investment from OpenClinica's services, often incorporating recruitment costs into their grants, although some have requested greater pricing transparency.

The company's ability to enhance recruitment efficiency and reduce costs is highlighted by its enrollment of over 50,000 participants since 2020, with nearly 300 researchers engaging in multiple projects. As a result, many clients express intent to continue utilizing OpenClinica's services for future studies, reflecting a strong commitment to maintaining long-term partnerships.