Patient-Centricity Is In Everything We Do: Designing Accessible eClinical Technology

By: Amy Fasiczka, Melissa Newara, and Jose Carrillo, Medrio

eClinical technologies have the potential to transform the patient experience by offering users more personalized, tailored interfaces, with platforms that are easy to use, designed for accessibility, and structured to give both users and trial coordinators better insight into their progress. Crafting a user-friendly experience for research participants is critical and should be the primary focus throughout a trial, taking into consideration every participant that may potentially be involved. Factors such as the level of training a participant may need, their technology literacy, and achieving true participant inclusivity through ease of access and usability are all part of realizing an eClinical platform positioned to help a trial succeed. By prioritizing patient centricity within an eClinical platform’s design, sponsors can tailor patient engagement to achieve specific outcomes based on a study’s indication, patient population, and end goals.

Finding the right eClinical technology is important to establishing a patient-centric trial design. Equally important is finding a technology partner that can support users on both the coordinator and participant sides, reducing site burden and enhancing patient experience in iterative, collaborative ways. The right eClinical technologies, with the right people supporting them, can close data gaps, reduce context switching, and facilitate closer communication between participants and study professionals.