Post-Marketing Drug Safety
With our sophisticated full-service approach to post-marketing event handling (medical inquires, product quality complaints and adverse events), clients are assured that calls received from healthcare providers and / or patients and handled effectively and data obtained during a reported event are captured, stored and reported in a manner that not only ties all of the events together reported on a single call, but provides the best possible experience for the consumer.
With our sophisticated full-service approach to post-marketing event handling (medical inquires, product quality complaints and adverse events), clients are assured that calls received from healthcare providers and / or patients and handled effectively and data obtained during a reported event are captured, stored and reported in a manner that not only ties all of the events together reported on a single call, but provides the best possible experience for the consumer. Companies that understand that their post-marketing call intake directly impacts the consumer’s impression of their brand, derive great benefits from Sentrx’s unique customer service approach.
Sentrx’s partnership with Transperfect to deliver global multi-lingual call center capabilities as well as the Sentrx / Transperfect co-developed Trial Interactive safety portal makes us perfectly suited to deliver post-marketing medical affairs services to any size pharmaceutical, CRO, biotech or device company in any region of the world.
Post- Marketing Services:
- AE Data Migration
- Call Intake – Adverse Events
- Call Intake – Medical Inquiry
- Call Intake – Product Complaint
- Call Intake – Registry
- Dear Doctor Letters
- EU Responsible Person
- FAQ Generation
- Global Multi-Lingual Call Center
- Line Listing Generation
- Literature Search
- MI and PQC Mailings
- Outbound Call – Registry/Due Diligence
- PBRER/PADER Preparation
- SAE/AE Analysis and Coding
- SAE/AE Data Entry
- SAE/AE Medical Review
- SAE/AE Triage
- Safety Related Medical Writing
- Shared Staffing/ Dedicated Staffing Models
- Signal Detection
- Signal Research and Assessment