Article | October 10, 2018

Remember To Prioritize Customer Service When Choosing An EDC Vendor

Source: MedNet Solutions

By Barbara Correll, MedNet Solutions

Remember To Prioritize Customer Service When Choosing An EDC Vendor

When searching for an EDC vendor, you're most likely interested in the cost, timeline, and capabilities of the study build and platform. But what about customer service? Even the best tools in the world won't do you any good without the proper support. You need a vendor that replies to your requests and concerns in a timely fashion, and whose staff is knowledgeable, trustworthy, and helpful.

Before selecting a vendor, take these five things into consideration.