By Jodie Addington, RN, BA, Susan Meier, RN, BSN, Stephanie Cardenas, LVN
Serving patients from four different cardiology locations in the San Antonio area for over 20 years, we faced a range of challenges trying to manage documentation and processes across those locations. Accessing the regulatory binder at our clinic in Kerrville, TX, which is 70 miles away, meant constantly scanning and emailing files back and forth. We were essentially duplicating documents, which made it even more difficult to stay organized and maintain standardization.
We have also had to adapt to an ever-changing industry with more electronic communications, forcing us to print more documents to maintain our regulatory binders across locations. We were working harder, not smarter.