The Importance Of An Implementation Lead Within Functional Service Provider Models

By Brian Ford, Director of Functional Service Partnerships, PPD, part of Thermo Fisher Scientific

Functional service partnerships (FSPs) typically fall into two main models: those based on completion percentage, driven by unit numbers, and those relying on dedicated resources for the client's needs. When implementing a dedicated resource model for substantial workloads, both the FSP provider and the client must invest in setting expectations and aligning processes and timelines.

To enhance efficiency, we've introduced the PPD™ FSP Implementation Lead (IL) Role, tasked with managing initial efforts and overseeing the identification, allocation, and onboarding of resources. The innovative design of this role facilitates seamless integration into PPD's Functional Service Partnership (FSP) engagements, ensuring projects stay ahead.

PPD devised the IL role to assist the Operations Delivery Lead (ODL) by handling much of the initial resourcing workload. This allows the ODL to focus on deliverables, forecasting, and strategic planning with the customer, ultimately aiming for the successful execution of the FSP program.

Learn more by downloading the whitepaper below.