Travel Support & Concierge Services For Global Clinical Trials

Mural Health’s Travel Support & Concierge Services remove one of the biggest barriers to clinical trial participation: getting patients safely and comfortably to the site. By managing travel logistics end-to-end, Mural Health eases the burden on both participants and research teams while improving trial outcomes. Services span 55+ markets with support in 45+ languages. Participants benefit from free in-app Uber and Lyft bookings, 24/7 concierge assistance for flights, hotels, and special needs, and fee-free reimbursements in 120+ currencies.

Premium Patient Kindness support adds personalized touches like wheelchair arrangements or in-flight bassinets. For trial sites, outsourcing travel coordination reduces administrative load, cuts costs by up to 30%, and prevents disruptions that can derail study timelines. Ultimately, by removing financial strain and logistical stress, these services expand access to diverse patient populations, reduce dropouts, and improve engagement—strengthening both patient experience and the quality of research.