Why Your IRT/RTSM Vendor Relationship Matters More Than You Think

Strong technology alone can’t carry a clinical trial — your relationship with the RTSM vendor behind it plays an equally influential role. In this clip, Iain Little, IRT Practice Lead at Tenthpin, shares why the human side of RTSM partnership often determines how smoothly a study operates.

Clinical teams are already navigating tight timelines, shifting requirements, and constant pressure to deliver clean data. When an RTSM vendor is unresponsive, difficult to work with, or disconnected from operational realities at the site level, those pressures multiply. Little highlights how communication quality, collaboration style, and shared understanding of study goals can either remove friction or introduce it.

The conversation surfaces the often‑overlooked truth: the strength of your vendor relationship shapes everything from how issues get resolved to how adaptable your system can be when the protocol evolves. For teams evaluating RTSM partners — or questioning the one they have — this perspective helps clarify what truly supports operational success.