Infographic | May 12, 2020

3 Year Rolling Average – Phase I Service Provider Customer Loyalty

Source: ISR Reports

In Q4, 2019, ISR asked sponsors who outsource phase I trials to better understand customer loyalty. CRO loyalty is computed as an index that consists of likelihood to recommend, likelihood to use again, and overall satisfaction. The data below show companies with twenty or more user ratings over the past 3 years and an industry average derived from all CROs included in the research. For more information, follow the link to the CRO Quality Benchmarking – Phase I Service Providers report preview.

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