Building A Global Patient Convenience Program: A Flexible Approach To Eliminating Financial Barriers

By Danny Offenbacher, Product Lead, Payments and Tax Services

The successful execution of a clinical trial depends significantly on the willingness of participants to enroll, adhere to protocol requirements, and remain actively engaged. The convenience and accessibility afforded to participants are crucial factors in determining the trial's overall success. It's worth noting that a substantial 80% of delays in clinical trial schedules can be attributed to issues related to recruitment and retention.

As of May 2023, there were more than 450,000 studies registered worldwide. Conducting trials that span different regions and countries is of utmost importance in ensuring the enrollment of diverse participant populations and guaranteeing the safety and efficacy of drugs and treatments that eventually reach the market. Nevertheless, this approach presents challenges in providing adequate support to participants.

One of the primary obstacles hindering participation in clinical trials is the financial burden it places on individuals, often acting as a barrier to both enrollment and completion of the study. Participants encounter various financial challenges, including out-of-pocket expenses, delays in reimbursement, inconvenient payment methods, and a lack of transparency and information about the financial aspects of their involvement.

Read the article to learn how to strengthen and globalize your participant convenience program and remove logistical and financial barriers.