Can Patient Liaison Services Transform Clinical Research Access?

In today’s research landscape, patient experience is more than a metric — it is the foundation of successful clinical trials. While surveys show that clear communication and respect are top priorities for over 85% of patients, trial participation often comes with financial, logistical, and emotional burdens that threaten retention.

In this Xtalks Spotlight, Amy Franco, Senior Director of Patient Liaisons at Scout, highlights how patient-centered support transforms accessibility. From managing reimbursements for meals, travel, and childcare to coordinating complex arrangements like adaptive vehicles, medical equipment transport, and international relocation, Scout removes barriers that might otherwise prevent participation. At the core of this approach is the 24/7 in-house Patient Liaison team delivering culturally sensitive, cost-free support across more than 200 languages. Through real-world stories, Amy illustrates how prioritizing the human experience empowers patients, eases site burden, and ultimately drives trial success.