CRO Enhances Security And Participant Payments Workflow With ClinCard

A leading full-service CRO, managing over 250 studies annually, faced significant challenges with participant payments. Processing up to 500 checks per month placed a heavy burden on accounting staff, consuming valuable resources and causing frequent delays—often taking three or more days for participants to receive their compensation. The inefficiencies of issuing checks, combined with the risks of handling cash, created operational roadblocks that demanded a more secure and efficient payment method.

Cash payments, while eliminating check-processing delays, introduced security concerns. Maintaining large cash reserves for study participants posed risks, which became a reality when their clinic was broken into, and the stored cash was stolen. This incident underscored the urgent need for a safer, more reliable payment system. By implementing ClinCard, the CRO streamlined participant payments, reducing administrative strain, enhancing security, and ensuring faster, more efficient compensation delivery.