By Dave Hine, Director, Client Experience & Education
In 2003, the movie How to Lose a Guy in 10 Days was released. I remember watching as the lead character committed various dating “sins” (on purpose and concealing her true intentions from the man she was dating) to showcase all the things many people do wrong in a relationship. Unknown to her, the man also had underlying intentions that he was not communicating. The relationship lacked transparency and communication – resulting in its failure (until the end, of course, when the truth came out and the two reconciled as they must in any romantic comedy).
Sadly, this lack of transparency and communication is not just something that occurs in movies; it happens in everyday relationships, including those between sites and sponsors/CROs. However, unlike in the movie, it is typically not an underlying motive that causes the disconnect, but rather a lack of opportunity or medium for the parties to communicate.
In partnership with the Society for Clinical Research Sites, Greenphire has conducted a survey1 to hear directly from sites regarding Investigator Grant Payments. As such, we would like to share insights from the survey and suggestions for improving site satisfaction as it relates to invoicing and payment processes.
Why are so few sites (26%) satisfied with the current invoicing process? What are the challenges they are facing? I dug into the results more and found some trends. So, here is a list of 10 things sites say sponsors and/or CROs do that add stress to the relationship.