On The GO: Inside The World Of Clinical Trial Travel Coordination (USA)

Concierge Coordinators are a global team of over 90 professionals in 40+ countries, providing critical, personalized support to clinical trial participants and caregivers. Their role ensures participants remain engaged and comfortable throughout their trial journey, which is especially important for families dealing with rare or serious diseases.

Coordinators offer a "white glove" approach to managing logistics, addressing last-minute travel changes, and resolving unique challenges like language barriers or limited technology experience. For instance, coordinators assist participants with hotel check-ins, navigate flight cancellations, and act as translators when needed. These efforts reduce stress and ensure participants can focus on their health.

Specific therapeutic areas supported include Hunter Syndrome, Chronic Kidney Disease, and Huntington’s Disease, presenting unique logistical challenges. Coordinators provide tailored services such as reminders for site visits, activating payment accounts, and adjusting schedules as trials evolve. These personalized efforts contribute to trial success by fostering patient and caregiver confidence.

The team’s commitment extends beyond logistics, offering emotional and practical support that participants and caregivers deeply appreciate. For example, a last-minute full-scope booking request was handled seamlessly, showcasing the coordinators' dedication and teamwork.

Through their compassionate and proactive approach, Concierge Coordinators play a vital role in minimizing participant burden, addressing barriers, and driving clinical trial success, creating a supportive environment for all involved.