Patient Engagement And Retention For Clinical Trials
Scout delivers patient engagement solutions that keep participants involved in clinical trials while supporting sites, sponsors, and CROs.
With tools that manage payments, travel, and communication, we make it easy for participants to stay connected and confident throughout their trial journey.
What delays and dropouts cost
Patient engagement isn’t just a nice-to-have. It’s essential to clinical trial patient retention. Between 15% and 40% of clinical trial participants drop out, delaying timelines and driving up costs. Each lost day can mean $600K to $8M in impact for sponsors and CROs.
When participants feel informed, respected, and supported, they stay enrolled longer and contribute to more complete, higher-quality data. Strong engagement builds trust, improves outcomes, and keeps trials moving forward.
What Scout offers to enhance clinical trial patient retention
Fast, flexible payments
Participants can submit reimbursement claims directly through the Scout Portal—often right after their visit. Payments are processed quickly through ScoutPass®, PayPal, direct deposit, or check, all with transparent, fee-free options participants trust.
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Simple expense submission through one secure platform
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Real-time payment tracking for participants and sites
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Options that support global currencies and banking systems
Hassle-free travel
Through the Scout Portal, available on desktop and mobile, participants can book rideshares, flights, or other transportation without paying out of pocket. With Scout managing coordination, clinical trial travel becomes simple, accessible, and stress-free.
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Door-to-door travel coordination
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No upfront costs for participants
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Support in 200+ languages and currencies
Clear communication
Strong communication drives engagement. The Scout Portal keeps participants informed with automated reminders, visit schedules, and real-time updates so they always know what’s next.
With our focus on clarity and empathy, communication becomes empowering, not overwhelming.
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Simplified instructions and updates
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Mobile notifications and secure messaging
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Multi-language options for global studies
Supporting patient diversity
Representation matters, and logistics shouldn’t stand in the way. Scout reduces barriers that often exclude underrepresented groups by offering flexible, accessible, and culturally sensitive support.
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Multilingual communication and live support
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Accessible travel and lodging options
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Flexible payment methods for participants without bank access
With patient diversity at the center, we help studies reach broader populations and strengthen recruitment strategies for clinical trials.
Learn more about patient diversity →
Scout supports better patient engagement
Keeping participants engaged
At Scout, participant experience comes first. From quick payments to travel coordination, we remove the friction that leads to dropouts. Participants feel supported, studies stay on schedule, and engagement lasts from beginning to end.
Tools built to fit real life
The Scout Portal helps keep participation simple. Participants can manage payments, travel, and schedules right from their phone or laptop, without extra logins or training. It’s secure, intuitive, and built to fit the way people already live and connect.
Support that feels personal
Scout works with partners like myTomorrows and 1nHealth to strengthen recruitment strategies and improve retention across diverse populations. Every study is supported by a team that listens, responds, and cares.