Patient Liaison And Navigator Services For Clinical Trials
People-focused, detail-driven (and award-winning!) support for participants, sites, and sponsors.
Scout’s patient concierge team manages payments, travel, and scheduling with precision and empathy—helping sites save time, build trust, and reduce dropouts.
Patient Liaison
When participants need a helping hand, our Patient Liaisons are there to guide them. We answer questions, manage logistics, and make sure every participant feels supported.
24/7 multilingual support
Clinical trials don’t follow a 9-to-5 schedule. Neither do we. With team members based around the world, Scout offers round-the-clock assistance in multiple languages—combining local understanding with global coverage. We’re always here to help.
Payment, travel and logistics management
Payments, flights, hotels—our Patient Liaison team handles it all. We coordinate every detail to ensure participants are paid quickly and get where they need to go.
Patient Navigator
Scout’s Patient Navigator services deliver cohesive clinical trial support with solutions designed for the person behind the participant ID.
Personalized care for every participant
From childcare to transportation and medical documentation, we provide full-service support. Scout ensures every detail is covered, keeping trials efficient and patients cared for.
Cultural liaisons and interpreters
Respect and understanding go hand-in-hand. Our expert liaisons and interpreters eliminate language barriers and honor cultural nuances, ensuring clear, meaningful communication.
Centralized, consistent communication
24/7 support, real-time reminders, and a direct hotline keep participants informed and engaged. It's the reliable connection patients can count on throughout their trial. Nothing gets lost in the shuffle.
Scout Coordinator
Take pressure off clinical trial sites and empower site staff to focus on patient care and research. Scout acts as an extension of your team to input patient payments and travel requests directly in the portal.
For high-volume sites who don’t have extra bandwidth, Scout Coordinator provides another layer of burden relief on top of our Patient Liaison service.
Practical solutions, measurable results
With Scout handling key administrative tasks, sites operate more effectively, participants feel respected and supported, and trials run smoother. By trusting us to manage logistics, you’re investing in a system that prioritizes people while improving operational efficiency.