Scout Clinical Trial Patient Services
Clear the path for global clinical trial participation with 24/7 live assistance and personalized patient support.
Payments
Streamline Clinical Trial Patient Reimbursement
Ease the financial burden for your patients with quick and convenient reimbursement and payment options in multiple currencies.
- Reimbursements: Reimburse patients for approved out-of-pocket expenses such as mileage, meals, or transportation.
- Stipend & Per Diem Payments: Pay a fixed amount directly to patients for travel and meals or wage/time loss compensation.
- Data-Driven Automated Payments: Issue study milestone-based or patient-reported outcome (PRO) payments promptly.
- Payment Methods: Each patient can select their preferred form of payment with no cost impact to the sponsor.
- Electronic funds transfer
- Reloadable ScoutPass® debit card
- Check (available in multiple currencies)
- PayPal
Travel
Simplify Clinical Trial Patient Travel
Scout provides all the logistical services in travel and special assistance your patients need to participate in your study.
- Ground, Air & Rail Travel: Arrange and cover costs for services including mobility assistance and medical transport.
- Hotels & Long-Term Housing: From overnight lodging to apartment leases, we’ll secure suitable accommodations.
- Visa Assistance: Scout helps handle documentation and preparation.
- Special Assistance: Our Patient Liaisons and Patient Navigators provide in-depth, customized patient and site support.
Liaisons
Go the Extra Mile for Patients
Scout takes an innovative approach to patient support, customizing our services to meet the needs of each patient on a visit-by-visit basis.
Our in-house teams of Patient Liaisons and Patient Navigators serve as the dedicated point of contact for patients and caregivers throughout the life of each study.
- 24/7 live, multilingual patient & site support
- Comprehensive itinerary management of the patient journey
- Adherence to study parameters and sponsor guidelines
Scout Portal
Designed with Patients & Sites in Mind
Our proprietary, web-based platform offers easy-to-navigate features to manage patient profiles, their expense reimbursements, and travel requests.
- Received MedTech Breakthrough Award for Best Patient Portal in 2023 and 2024
- HIPAA, GDPR, MR-001 & country-specific data privacy compliant
- Accessible via computer or mobile device
- Translated into over 200 languages