Site Payment Automation: A Site's Perspective

Automating site payments is a growing industry trend, with more sponsors and CROs realizing that by centralizing their payment processes, the administrative burdens related to reconciling payments are dramatically reduced. Payments are executed as they should be - quickly, accurately, without headaches. With automated site payment solutions, sponsors gain transparency and financial control over their payment processes. CROs who leverage an automated solution reduce the administrative rework, and negative site relationships that are common with manual processes. Sponsors and CROs adopt these technologies to strengthen their collaboration with their site partners. As the end user and ultimate “beneficiary” of these technologies, its critical to understand a site’s perspective in assessing their value.

In 2015, Elias Research Associates, a research study management organization that serves as a single point of contact for investigators, began receiving payments from their CRO partner through Greenphire’s site payment solution, eClinicalGPS. Elias works with more than 300 sites around the country, empowering them to participate in clinical research without administrative burden. When Elias began receiving payments via an automated solution, his team was relieved. Not only were CROs and sponsors recognizing this issue and the impact it was having on the study, but operations were much smoother and easier. There was an almost immediate impact in three key areas: payment accuracy, visibility and timeliness.