What Sites Really Want: Insights From The 2024 Site Landscape Survey

The 2024 SCRS Site Landscape Survey echoes what many already know: clinical trial sites are under pressure. With more than 60% of site professionals reporting staffing shortages, and nearly half saying their budgets don’t reflect the full scope of their work, it’s clear that the burden isn’t lifting fast enough. Delayed payments, unclear reconciliation processes, and fragmented technology platforms are only compounding the issue.
This article breaks down the survey results and reflects on what’s really driving frustration—and fatigue—at the site level. Drawing from direct site experience, it offers a grounded look at what sponsors and partners can do to help, starting with small operational changes that can yield big relief.
Forget the sweeping reform narratives. What sites are asking for is simple: clearer visibility, more responsive support, and tools that actually work with the way their teams function. They don’t want to be managed. They want to be heard.
If the results sound familiar, good. That means you’re tuned in. Now comes the part where we do something about it.
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